Supplier review
Gexa Energy Review 2026
Overall rating
Gexa Energy is a Texas-based electricity provider owned by NextEra Energy, the largest renewable energy company in the United States. This review covers their green credentials, Texas market position, and customer service patterns.
Texas-only supplier: Gexa Energy operates exclusively in Texas's deregulated electricity market (ERCOT). Not available in Pennsylvania or other states.
Affiliate disclosure: We may earn a commission if you sign up through our links. This does not affect our ratings. Learn more
Reviewed by John Spencer
Updated June 2026
The bottom line
Gexa Energy offers legitimate renewable energy credentials backed by NextEra — the largest wind and solar operator in the US. This makes their 100% renewable claims more substantial than many competitors. However, customer service patterns on Trustpilot and Yelp suggest patience may be required. For Texas customers who prioritize verifiable green energy, Gexa is credible. For those prioritizing lowest rates or top-tier customer service, the Texas market has alternatives.
The NextEra connection: why it matters
Gexa Energy is owned by NextEra Energy Resources, a subsidiary of NextEra Energy (NYSE: NEE). NextEra is the largest producer of wind and solar energy in the United States, operating approximately 30 GW of renewable generation capacity.
This matters because when Gexa sells "100% renewable" plans, the renewable energy credits (RECs) backing those claims come from actual NextEra wind and solar farms — not purchased from third parties. This is a meaningful differentiator from suppliers who buy RECs on the open market.
Our ratings
We rate suppliers across six dimensions. Amber-highlighted categories indicate areas that scored below average.
Pricing
3.0Mid-range Texas market position; not the cheapest
Plan diversity
4.0Broad portfolio including 100% renewable options
Transparency
4.0NextEra ownership disclosed; renewable claims substantiated
Customer service
2.5Mixed reviews; Trustpilot and Yelp show patterns
Green options
5.0NextEra parent is largest US renewable energy company
Market presence
4.0Major Texas player with 20+ years of operation
How Texas's deregulated market differs
Texas has the most competitive retail electricity market in the United States. Understanding how it differs from other states helps contextualize Gexa's position.
No "Price to Compare"
Unlike Pennsylvania where utilities offer a default rate, Texas has no default. All customers in deregulated areas must choose a competitive supplier.
~85% of Texas is deregulated
Most Texas residents (except those served by municipal utilities or electric cooperatives) must choose a retail electricity provider.
100+ suppliers compete
Texas has more retail electricity providers than any other state. This intense competition benefits consumers but requires careful comparison.
Power to Choose
The official Texas comparison tool (powertochoose.org) lists all licensed providers including Gexa. Compare before enrolling.
In this competitive environment, Gexa differentiates on renewable energy credentials rather than lowest price. The Texas market has suppliers that beat Gexa on price — but few can match the NextEra renewable generation backing.
Who is Gexa Energy?
Gexa Energy has operated in Texas since 2002, making it one of the more established retail electricity providers in the state. The company was acquired by NextEra Energy Resources in 2019, connecting it to the largest renewable energy company in the United States.
NextEra Energy (NYSE: NEE) is a Fortune 200 company with a market capitalization exceeding $150 billion. The company operates Florida Power & Light (the largest electric utility in the US) and NextEra Energy Resources (the largest generator of renewable energy from wind and solar in North America).
Gexa Energy at a glance
- Founded
- 2002 (Texas)
- Parent company
- NextEra Energy Resources (since 2019)
- Ultimate parent
- NextEra Energy, Inc. (NYSE: NEE)
- Market
- Texas (ERCOT) only
- Key differentiator
- NextEra-backed renewable energy
- PUCT license status
- Active
The NextEra ownership gives Gexa credibility on renewable energy that most competitors can't match. When Gexa claims green energy credentials, there's actual wind and solar generation behind it.
Pros and cons
What we like
- NextEra backing makes renewable claims genuinely credible
- 20+ years of operation in Texas
- Broad plan portfolio including 100% renewable options
- Fortune 200 parent company financial backing
- Transparent about ownership and energy sourcing
What concerns us
- Customer service patterns on Trustpilot and Yelp
- Not the cheapest option in Texas's competitive market
- Billing disputes are a recurring complaint theme
- Texas-only — no option for customers in other states
Detailed analysis
Pricing (3.0/5)
Gexa's rates fall in the middle of the Texas market. The company doesn't compete on lowest price — suppliers like 4Change Energy, Payless Power, and others often offer cheaper rates for customers who prioritize cost.
Gexa's value proposition is green energy credentials, not bottom-dollar pricing. For customers specifically seeking NextEra-backed renewable energy, the price premium may be worth it. For pure price shoppers, the Texas market has cheaper options.
Plan diversity (4.0/5)
Gexa offers a broad portfolio of plan types: fixed-rate at various term lengths, variable-rate options, 100% renewable plans, and blended renewable options. The variety is competitive with other major Texas suppliers.
Plan structures typically include standard kWh-based pricing as well as free nights/weekends options common in the Texas market.
Transparency (4.0/5)
Gexa earns points for transparency about its NextEra ownership and the source of its renewable energy credentials. Unlike suppliers who vaguely claim "green" energy, Gexa can point to specific NextEra generation assets backing their claims.
Plan pricing and terms are disclosed according to Texas PUCT requirements through Electricity Facts Labels (EFLs).
Customer service (2.5/5)
This is Gexa's weak point. Customer reviews on Trustpilot, Yelp (445 reviews in Houston area), and other platforms show recurring themes: billing disputes, difficulty reaching customer support, and challenges getting issues resolved.
These complaints exist despite Gexa's strong renewable credentials. For customers who value responsive customer service above all else, this is a concern. For those who prioritize green energy and don't anticipate needing extensive support, the trade-off may be acceptable.
Green options (5.0/5)
This is where Gexa excels. As a NextEra subsidiary, Gexa can offer 100% renewable energy backed by actual wind and solar generation from NextEra Energy Resources — the largest renewable energy company in the United States.
This is a meaningful differentiator. Many suppliers sell "green" plans backed by RECs purchased on the open market. Gexa's RECs come from NextEra's own generation portfolio, making the renewable claims more substantial.
Market presence (4.0/5)
Gexa has operated in Texas for over 20 years and is backed by NextEra Energy, a Fortune 200 company. The company isn't going to disappear mid-contract. The Yelp Houston profile with 445 reviews indicates substantial market presence in the state's largest metro area.
The Texas-only limitation is a neutral factor for Texas residents (who are the target market) but limits the company's overall scale compared to multi-state suppliers.
Comparing Texas electricity options?
Texas residents can compare Gexa Energy with other providers using Power to Choose, the official Texas electricity shopping tool operated by the Public Utility Commission of Texas.
Pennsylvania readers interested in renewable energy can explore PA green energy plans or read our Inspire Clean Energy review.
Who should (and shouldn't) choose Gexa Energy
Gexa fits well if you:
- Live in Texas (ERCOT deregulated area)
- Prioritize verifiable renewable energy credentials
- Value NextEra-backed generation over purchased RECs
- Don't anticipate needing extensive customer support
Consider alternatives if you:
- Prioritize lowest rates above all else
- Value responsive, top-tier customer service
- Live outside Texas (Gexa doesn't serve other states)
- Have had billing issues with suppliers before
Frequently asked questions
Is Gexa Energy a legitimate company?
Yes. Gexa Energy is a licensed retail electricity provider operating in Texas's deregulated electricity market. The company has been operating for over 20 years and is owned by NextEra Energy Resources, a subsidiary of NextEra Energy — the largest renewable energy company in the United States. Gexa is registered with the Public Utility Commission of Texas (PUCT) and operates in all Texas deregulated areas served by ERCOT.
Who owns Gexa Energy?
Gexa Energy is owned by NextEra Energy Resources, which is a subsidiary of NextEra Energy, Inc. (NYSE: NEE). NextEra Energy is the world's largest producer of wind and solar energy and one of the largest utility companies in the United States by market capitalization. This parent relationship is significant: it means Gexa's renewable energy claims are backed by actual generation assets, not just purchased RECs from third parties.
Does Gexa Energy operate outside of Texas?
No. Gexa Energy operates exclusively in Texas's deregulated electricity market (ERCOT territory). If you're in Pennsylvania or another state, Gexa Energy is not available. However, Gexa's parent company NextEra has other retail brands that operate in different markets.
Why do some Gexa Energy reviews mention customer service issues?
Customer service is Gexa's weakest area in reviews. Common complaint themes on Trustpilot and Yelp include billing disputes, hold times when calling support, and difficulty resolving issues. These complaints exist despite Gexa's strong renewable credentials. If you're considering Gexa, factor in that customer service may require patience.
Are Gexa Energy's renewable plans actually green?
Yes, more credibly than many competitors. Gexa's parent company NextEra Energy owns and operates wind and solar farms that generate the renewable energy credits (RECs) backing Gexa's green plans. This is different from suppliers who purchase RECs from third parties. When Gexa claims 100% renewable energy, it's backed by actual NextEra generation assets.
This review reflects our editorial assessment based on public customer reviews, company disclosures, parent company analysis, and Texas market research. Gexa Energy operates only in Texas; this review is provided for informational purposes. Last updated June 2026. Read our methodology
Looking for green energy options?
Texas residents should compare Gexa on Power to Choose before enrolling. Pennsylvania readers can explore our PA green energy guides.